Healthcare Solutions

Healthcare Communication Solutions

Integrated Healthcare Communications
The Heart of Real-Time Collaboration and Response

Healthcare operations are experiencing an epidemic of safety issues. They must care for the ill and injured inside their facilities while protecting patients, staff and visitors from outside threats. Yet violent acts are becoming the norm, impacting almost 90 percent of hospitals. Whether it is an aggressive patient who needs to be subdued, or a threatening visitor entering with a weapon, it is critical for hospitals to prevent incidents and resolve them quickly when they occur. Providers must put proper security measures and communication systems in place to handle crisis prevention and crisis management. When they do, safety is strengthened, your organization can achieve better outcomes.

We understand your challenges and provide advanced technology solutions for healthcare. Our integrated solutions can help you improve every day and emergency communications and enhance external collaboration with other providers and public safety. We are at the forefront of designing and supporting secure, reliable, resilient technology that transforms healthcare. Unlike other wireless systems, digital two-way radio means you aren’t dependent on an external network or commercial carrier for a real-time flow of information. When a crisis occurs, you’ll have private, “always available” communications to streamline collaboration and speed response.

Patient Safety and Security
Our solutions provide instant and discreet communication among your security and staff to give you the upper hand in creating an environment that is safe and welcoming. 

Patient Services
Respond to your patient requests quickly, track supplies and coordinate staff, all while maintaining a professional and safe environment. From reception to patient transport, real-time communications help your staff coordinate and collaborate to create a welcoming environment for patients and visitors.

Facilities and Maintenance.
Our integrated voice and data solutions help you manage facilities and maintenance personnel. Tasks can be fast-tracked to the right person and completed quickly.

Two-Way Radios

Motorola XPR7550e

Whether you are a security officer on-site with an aggravated patient, or housekeeping turning over a patient room, or even an administrator dealing with large-scale emergencies such as extreme weather, nothing is faster than push-to-talk (PTT) communications. Motorola digital radios provide instant, reliable communications to specific groups or individuals. When bad things happen, nothing is faster than push-to-talk.

The backbone of integrated healthcare communications is the MOTOTRBO digital platform. This flexible and adaptable solution includes digital two-way radios, accessories, applications, systems and support services. MOTOTRBO connects staff and equipment together to provide clear, secure and discreet communications. And they are HIPAA-compliant to protect the confidentiality of patient data.

MOTOTRBO digital two-way radios keep your teams connected with impressive range, long-lasting battery life, and intelligent audio, so you can hear and be heard clearly when you need to communicate most. Discreet audio accessories ensure covert communications, so you’re ready to respond if necessary, but can also prevent situations from escalating. For healthcare organizations, every second counts - if you’re not communicating now, it may not be fast enough.

MOTOTRBO seamlessly integrates voice, data, text messaging, GPS, work order ticketing and more to help your staff communicate and collaborate most effectively. Wireless Bluetooth® accessories and covert earpieces enable security personnel to operate discreetly. For emergency situations and everyday operations, MOTOTRBO strengthens workplace safety and improves overall efficiency. Whether it's a faulty door or a power failure, you need to connect instantly with maintenance and engineering. Work orders get sent to the right departments and communication remains clear across the facility or campus. 

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Applications

The flow of data in a healthcare organization is constant. Patient, staff, security, and incident information creates a large amount of reporting and documentation. Purpose-built applications help your teams communicate with added intelligence, reduce their paperwork burden, and harness the information at their fingertips to make business more efficient and improve outcomes. Whether your security teams need indoor location tracking, or your maintenance crew requires text to speech, you can choose from a large portfolio of applications that can do so much more than push-to-talk communication.

A few of the most popular applications we deploy for healthcare include:

Text Messaging
Dispatch scans the GPS-enabled console to see where security staff are and repositions them via text messages. All communications are encrypted to comply with HIPAA regulations.

Work Order Ticketing
With the Work Order Ticketing application their radio, a hospital manager can assign tasks to staff members. At the end of the shift, they can review performance and take action if needed.

Learn more about MOTOTRBO Applications

WAVE™ Push-To-Talk Application
Leverage the resources you already have to communicate with personnel on their own devices. WAVE securely extends your radio’s reach to those who may not carry radios. Now the director away from the hospital or the head of security at an out-of-town convention can talk on their smartphones with radio users at your facility.

WAVE connects virtually any device – smart phones, tablets, laptops, landlines and more – on any public or private mobile data network, including Wi-Fi. You get seamless and secure connectivity, the responsiveness of push-to-talk communications, and the freedom to keep service plans and devices.

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Surveillance Systems

Avigilon, a Motorola Solutions Company
A suite of Avigilon surveillance cameras, Avigilon Control Center™ (ACC) video management software, and an Avigilon Access Control Manager™ (ACM) system can provide a complete Healthcare security solution across your facility. Avigilon cameras featuring self-learning video analytics recognize the movements and characteristics of people and vehicles, while ignoring any activity that isn’t relevant to a scene. Unusual events — such as a visitor in an off-limits area — will automatically trigger an alarm notification in ACC™, focusing the operator’s attention on the events that matter the most. In the event you need to locate a specific individual, operators can also use Avigilon Appearance Search™ technology to easily sort through hours of video and quickly locate a particular person or vehicle of interest across your entire property.

Learn more about Avigilon Surveillance Solutions

Ally: Security Incident Management Software
Healthcare facilities constantly have people coming and going. Securing your premises can take a lot of time and staff hours and grows increasingly difficult with your facility’s size. In these critical moments, security personnel do not have time to sift through important documents or run around to dispatch the correct teams. Simplify your security operations with one, easy-to-use platform for quick access to complete and accurate data. Ally™ is a single platform that allows you to manage incident records and dispatch, communicate instantly across devices, and make proactive planning decisions.

  • Easy to Use. Easy to Access.
  • Instant Communications
  • Improved Insights

The Ally solution also supports integration with WAVE Push-to-Talk, enabling your security team to communicate with their teams and other personnel directly from the application. Ally’s Intuitive Incident Management Solution allows you stop a problem before it starts.

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Indoor/Outdoor Coverage

Today’s healthcare facilities require fully integrated systems that combine traditional wired technology infrastructure with new advanced wireless technologies that can be delivered through single or multiple networks. Staff rely on tablets to streamline patient check-in and cut down on unnecessary paperwork. And, for patients undergoing long-term care communication with family and friends is crucial to recovery so having a device that’s always connected no matter the service provider is imperative. The patient experience, employee productivity, and competitive nature of healthcare delivery demand wireless systems that integrate voice, data, location, and clinical services seamlessly throughout the entire facility.

Distributed Antenna Systems
Hospitals require fully integrated systems with reliable cellular coverage to improve patient care, increase caregiver productivity, and maximize operational efficiencies. Our comprehensive portfolio of industry leading DAS solutions are ideal to empower physicians with real-time metrics and patient information during surgeries and patient interactions patient care in any hospital, clinic, surgery center, or outpatient facility.

Active DAS consists of a wide network of antennas that are connected to the base station using fiber, ethernet and coaxial cabling. These antennas collect the signal from the participating carrier network and send it to the base station, where the signals are enhanced and then redistributed to deliver solid wireless coverage throughout an indoor facility or outdoor location for cellular, public safety, WLAN and wireless Internet applications. There are two types of DAS systems – Outdoor DAS (oDAS) and Indoor DAS (iDAS).

Wi-Fi

Hospitals and healthcare facilities have special connectivity requirements. In addition to patients and visitors, the staff rely on wireless communication to provide enhanced services. They expect to connect, stream, watch, download, work, and play without complication and without limit. To meet that high-speed WiFi demand, healthcare organizations are turning to us.

Motorola Managed Services

Reliable Management of Your Communication System and Devices
Motorola Solutions has enhanced the MOTOTRBO platform with service packages that include access to software updates, premium software features and extended hardware repair services. Your business’s security and technology needs are rapidly evolving, and we want to make sure you have a world-class experience each and every time you use your MOTOTRBO products.

Subscription Pricing Model
You enjoy the benefits of subscription services every day in your business and personal life. So why should your business-critical communications be any different? There are no surprises when it comes to paying for the product, software, or service. No uncertainty around how the cost will fit into your budget. This makes budgeting predictable, and you always know what is included and what to expect.

The Value of Software
Updates MOTOTRBO, as all computing systems, is composed of hardware and software. The value of hardware is significant, but static. The value of software, on the other hand, keeps growing over time. Access the latest and greatest features and functionality available with each software release for added capabilities, security, and reliability. This increases the value of your investment with every update.

Access to Premium Software Features
Experience the power of the MOTOTRBO platform and go beyond voice with access to premium software features, previously sold a la carte. The features you need to increase productivity aren’t wishful thinking - they’re a smart reality. Enable the right premium software features for the right teams, so they can be safer and more efficient when it matters most.

MOTOTRBO Essential Services provides you with a reliable approach to protect your investment through expanded software capabilities and improved reliability and security. This allows you to lower your total cost of ownership and manage the complexity of your communications operations. Because when complexity is managed, you can focus on what matters most.

Don't get left behind. Simplify managing your radio and infrastructure and stay up to date. We will work closely with you to help you understand the value of this exciting program. Please do not hesitate to reach out to us with any questions.

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